Product Details Nike Air Zoom Alpha Black/Volt Sneakers Black/Volt-Wolf Grey Sneakers Logo Rubber sole Leather, Textile Store Policy We ship worldwide -Monday to Friday- by DHL. We don’t deliver to PO BOXES/APO/FPO/DPO as it is required a signature upon delivery. Phone number is required for any international shipping. Orders are processed and sent out within 24/48 hrs from the payment receipt (Saturday and Sunday excluded). Shipping Fees - As shipping fees are calculated based on the item weight and volume, the cost for shipping to your area will be displayed in the “Shipping and payments” section, in every auction. Check it out to discover the shipping costs to your country for the specific item. Tracking - Once your order will be sent out, you will receive an e-mail with the tracking number and a direct link to follow your shipping status. Delivery Time – Delivery time is to be considered once your order has been processed and sent out (Saturday and Sunday excluded). USA & Canada: delivery within 3-5 working days. EU Countries: delivery within 3-4 working days. Russian Federation & East Europe: delivery within 5-10 working days. China, Japan, South Korea, Australia: delivery within 4-7 working days. Asia & South America: delivery withing 4-8 working days. Please Note: If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement. You may return products purchased within five (5) days from receiving the shipping. To return products we invite you to contact us and specify the item number and the reason of your return request. It is mandatory to return the items sending them back by express courier trackable shipping within five (5) days from the date on which the items are delivered to you. The original shipping costs, return shipping costs and custom taxes/duties (if/when applicable) ARE NOT REFUNDABLE – buyer will pay for original shipping cost, return shipping cost and custom taxes/duties. The Return Right shall be deemed correctly exercised once the following conditions have been fully met: -Customer must contact us within 5 days; -the products must not have been used, worn, washed or damaged; -the products must be returned, complete and unused, in their original packaging -return items must be shipped back within five (5) days from the date the package was delivered to you. If the return right is exercised in conformity with the provisions set forth in this section, we shall refund the amounts paid for the returned products, excluding original shipping cost, return shipping cost and any import tax/duty. In the event that your return does not comply with the terms and conditions set out in this section, you will not be entitled to any refund of sums already paid to us; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to us. If you do not wish to receive the products in the conditions in which they were sent back to us, we will be entitled to keep the products and withhold the sums already received. If customer need to change the size of the product, the costs for new shipping will be free of charge, customer just need to send back the product to change. *We don't accept returns of purchases made during extra-sales period, clearance, or special promotions. The item will be anyway listed on eBay as NO RETUNS ACCEPTED. Refund Time and Procedures After the products have been returned, we will check the conformity of the products with the conditions indicated in section above. When we will able to confirm that such conditions have been met, we will send you an e-mail confirming the acceptance of the returned products. Whatever payment type you used, the refund procedure will be completed within thirty (30) days from the date of delivery of the return shipping, after checking that the return right has been correctly exercised and that the returned products have been accepted. If you decide to return products, you will be responsible for the original shipping costs and return shipping,including costs and liability for lost or damaged products. Please Note: The main features of products are shown on each product page/description. The images and colors of products offered for sale may not exactly correspond to the real due to the effect of the Internet browser or monitor used. Nike Air Zoom Alpha Black/Volt Sneakers